At Transylvania Cargo Hub S.R.L., the protection of personal data is of utmost importance. Personal data is processed lawfully, fairly, and transparently, while ensuring an appropriate level of security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage. The personnel of Transylvania Cargo Hub S.R.L. strictly comply with all legal requirements regarding data protection and ensure that all processing operations are carried out solely in your best interest.
This Privacy Policy explains how we process personal data and ensures compliance with all processing principles established by the applicable legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
Transylvania Cargo Hub S.R.L. is not responsible for the privacy policies or practices of any third-party websites that may be accessed through links available on this website, regardless of their nature.
For any processing carried out wholly or partly by automated means, as well as for processing by non-automated means of personal data forming part of a filing system or intended to form part of a filing system, we ensure that your personal data is:
- processed lawfully, fairly, and transparently;
- collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes shall not be considered incompatible with the initial purposes;
- adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed;
- accurate and, where necessary, kept up to date. We take all reasonable steps to ensure that inaccurate personal data is erased or rectified without undue delay, taking into account the purposes for which it is processed;
- kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the data is processed. Personal data may be stored for longer periods where it is processed exclusively for archiving purposes in the public interest, scientific or historical research, or statistical purposes;
- processed in a manner that ensures appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, through appropriate technical and organizational measures.
Our services are constantly evolving, and we regularly introduce new features that may require the collection of additional information. If we collect personal data that differs materially from what is described in this Privacy Policy, or if we make significant changes to the way personal data is used, we will notify you accordingly and update this Privacy Policy where necessary.
Our website uses cookies and similar technologies to provide you with the best possible browsing experience, analyze trends, administer the website, monitor user activity, and collect aggregated demographic information about our user base. Cookies are small text files placed on your device to track usage and store your preferences. Our cookies do not contain information that directly identifies you. We automatically collect certain information through cookies and similar tracking technologies, including Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring and exit pages, pages viewed on our website (such as HTML pages and graphics), operating system, date and time stamps, and clickstream data, in order to analyze overall website usage and improve our services. Users may control the use of cookies through their browser settings. However, disabling cookies may limit certain features and functionality of our website and services. For more information, please see our Cookie Policy.
Your personal data will be retained in a form that permits identification only for as long as necessary to fulfill the purposes for which it was collected and processed.
PURPOSE OF PERSONAL DATA PROCESSING
The primary purpose of processing your personal data is to ensure the proper performance of our contractual relationship, enabling us to provide our services efficiently, comply with legal obligations, resolve disputes, and enforce our agreements.
Transylvania Cargo Hub S.R.L. collects personal data through the pages of www.transylvaniacargo.com only with the Client's consent and for the following purposes:
- performance of contractual obligations;
- direct marketing, including electronic newsletters, surveys, promotional campaigns, and prize draws;
- marketing and promotional activities through media channels and social media platforms;
- research purposes and statistical analysis;
- sending communications, evaluating online behavior, testing, development, and service improvement;
- maintaining customer records and databases.
The Client may withdraw their consent at any time. Such withdrawal shall not affect the lawfulness of any processing carried out prior to the withdrawal of consent. Consent may be withdrawn by sending an email to
If we intend to process your personal data for a purpose other than that for which it was originally collected, we will provide you, prior to such further processing, with information regarding the new purpose and any additional relevant information, including:
- the period for which the personal data will be stored or, where that is not possible, the criteria used to determine that period;
- the existence of your right to request access to, rectification or erasure of your personal data, restriction of processing, objection to processing, and the right to data portability;
- where processing is based on your consent, the existence of your right to withdraw your consent at any time without affecting the lawfulness of processing carried out before such withdrawal;
- your right to lodge a complaint with a supervisory authority;
- whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, whether you are obliged to provide such data, and the possible consequences of failing to do so;
- the existence of automated decision-making, including profiling, together with meaningful information about the logic involved and the significance and envisaged consequences of such processing for you.
WHAT TYPES OF DATA DO WE COLLECT?
We collect personal data to operate efficiently and provide you with the best possible experience when using our services. If you choose not to provide data that is necessary for the delivery of a service or feature, you may be unable to use that service or feature.
The Client has the right to object to the collection of their personal data and to request its deletion, thereby withdrawing the consent previously granted under this Privacy Policy. Such withdrawal shall terminate any rights arising from this Policy without creating any further obligations between the parties or entitling either party to claim damages from the other.
To exercise any of the rights provided under the applicable legislation, the Client may contact Transylvania Cargo Hub S.R.L. using the contact details available on the website at the relevant time.
Using the contact information available on the website, the Client may also request the correction or updating of any personal data previously provided, where applicable.
Transylvania Cargo Hub S.R.L. undertakes to use the Client's personal data solely for the purposes stated in this Privacy Policy and shall not disclose, sell, rent, license, transfer, or otherwise make available any database containing personal data to third parties that are not involved in fulfilling those purposes.
Transylvania Cargo Hub S.R.L. guarantees that personal data collected through the website contact form will be used exclusively for the purpose of handling and resolving the inquiry submitted by the User. Once the request has been resolved, such data will be retained only in an anonymized form for statistical purposes, where applicable.
Information you provide to us may include:
- your full name, email address, and telephone number;
- information about your device and the way you and your device interact with our website and services.
Information we collect when you use our services
Device information. We collect information about the device you use to access our services, including hardware model, operating system version, unique device identifiers, and mobile network information, including your telephone number where applicable.
Log information. When you use our services, we automatically collect and store certain information in our server logs. This information may include:
- details about how you use our services, such as search queries;
- your IP address;
- cookies that uniquely identify your browser.
Your personal data will not be collected or processed unless one of the following legal grounds applies:
- you have given your consent to the processing of your personal data for one or more specific purposes;
- the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
- the processing is necessary for compliance with a legal obligation to which we are subject;
- the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms requiring the protection of personal data, particularly where the data subject is a child or where the processing relates to direct marketing.
The principles of data protection do not apply to anonymous information, namely information that does not relate to an identified or identifiable natural person, or to personal data that has been anonymized so that the data subject is no longer identifiable. Accordingly, this Privacy Policy does not apply to the processing of such anonymous information, including where it is used for statistical, research, or other legitimate purposes.
Use of personal data
We will use your personal data only for the purposes for which it was collected and will retain it only for as long as necessary to fulfill those purposes.
Where processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract, personal data will be retained throughout the duration of the contractual relationship and for a period of three (3) years following its termination.
Where processing is based on your consent for one or more specific purposes, personal data will be retained for a period of five (5) years.
Transylvania Cargo Hub S.R.L. does not transfer personal data to third countries or international organizations.
RETENTION OF PERSONAL DATA
We retain your personal data only for as long as necessary to provide our services, fulfill the transactions you have requested, and achieve other legitimate purposes, including compliance with legal obligations, dispute resolution, and the enforcement of our agreements.
As these requirements may vary depending on the type of personal data processed and the context in which it is collected, the actual retention periods may differ. The criteria used to determine retention periods include:
- maintaining and improving the performance of our services, ensuring the security of our systems, and maintaining appropriate business and financial records in accordance with applicable legislation;
- the period for which you have given your consent, or until you withdraw your consent using one of the methods described in this Privacy Policy;
- situations where applicable legislation requires the retention of personal data, including where such data is necessary for an investigation or for the establishment, exercise, or defense of legal claims.
Where the processing of your personal data is based on your consent, you may exercise the following rights:
- Right to be informed – the right to receive clear and transparent information about how your personal data is collected, used, and processed.
- Right of access – the right to obtain confirmation as to whether we process your personal data and, where that is the case, to access that data together with information about how it is processed.
- Right to data portability – the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to object – the right to object to the processing of your personal data where such processing is based on our legitimate interests or carried out in the public interest.
- Right to rectification – the right to have inaccurate or incomplete personal data corrected without undue delay.
- Right to erasure ("right to be forgotten") – the right to request the deletion of your personal data without undue delay where the data is no longer necessary for the purposes for which it was collected, where you withdraw your consent, object to the processing, where the processing is unlawful, where erasure is required to comply with a legal obligation, or where the data was collected in connection with the provision of information society services.
- Right to restriction of processing – the right to request the restriction of processing where you contest the accuracy of the data, where the processing is unlawful but you oppose its erasure, where we no longer need the data but you require it for the establishment, exercise, or defense of legal claims, or while an objection to processing is being assessed.
- Right not to be subject to a decision based solely on automated processing, including profiling.
Contact and support regarding your personal data
Phone:
Email:
COMPLAINTS
If you believe that your personal data is not being processed in accordance with applicable data protection legislation, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (link).
